Last Updated: January 30, 2026
This Privacy Policy describes how we collect, use, and protect your personal information when you use our CNC Cut to Size services. We are committed to protecting your privacy and ensuring the security of your personal data.
1. Information We Collect
Personal Information
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely through third-party payment processors)
- Company name and business information
Project Information
- Project specifications, designs, and CAD files
- Material preferences and project requirements
- Order history and rental records
- Photos and documentation of rental projects
Usage Information
- IP address, browser type, and device information
- Pages visited and features used
- Communication preferences and interactions
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders and rental requests
- Generate quotes and project estimates
- Communicate with you about your orders, rentals, and account
- Provide customer support and respond to inquiries
- Process payments and manage billing
- Send important updates, invoices, and rental agreements
- Improve our services and develop new features
- Comply with legal obligations and enforce our terms
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our business (payment processors, email services, cloud storage)
- Sales Representatives: Your assigned account manager or sales rep for project coordination
- Legal Requirements: When required by law, court order, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and updates
- Restricted access to personal information on a need-to-know basis
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and rental records are retained for accounting and legal purposes.
6. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Object to certain processing of your information
To exercise these rights, please contact us using the information below.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser, but disabling cookies may limit certain features.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@cutosize.com
Phone: Contact your sales representative
Mail: Contact us through your customer portal
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.